Have you considered its merits? (See catalog page 26.) Although we no longer offer a rebate, contracting your order ahead offers benefits for those whose orders are regularly large. Call us if need discus specifics.
Our commitment to you is to grow the best value unusual tree and shrub liners you can find and to deliver them on time. We hope you are especially pleased with your plants’ root systems. This should be your immediate impression when you open the box or pick up your order. If it isn’t, we want to hear from you as soon as possible so that we can address your concerns.
If you take reasonable and prompt care of your plants after delivery and they fail to grow, it’s essential you contact us in a timely manner. Please contact us within 15 days after delivery. Any discrepancies in counts or damage due to transit must be reported within 10 days of delivery to qualify for credit.
Claims: We want to determine the cause so we can make changes to avoid repeating costly mistakes. We’ll make every reasonable effort (limited to purchase price) to ensure you are pleased with your purchase and our service. If you feel the plant loss might be on our end or simply want a second opinion, please take some photos and email them in with the quantity and size in question. Bareroot plant claims may not be honored for bare root shipments after April 10, or for Japanese maples cold- stored beyond that date.
We so appreciate your continued orders, your trust, and the strong relationship that we've developed with you over many years. Running a nursery, landscape, or garden center enterprise can be an intense experience; an adventure at times both painful and exhilarating. Because of YOU we have hopes for a bright future.
If you have further questions or comments, we'd really like to hear from you so please Contact Us at anytime.
You’re welcome to visit any time of year. We have several growing locations, and want to be sure you’re getting the most out of your time with us, so please schedule your visit. We’ll arrange a tour to suit your needs.
NOTE: Until COVID subsides, we accept visitors by appointment only, within Marion County Health Authority guidelines in effect at that time, and according to our own strict safety measures to protect you and our staff. Until summer of 2021, we will probably ask visitors to wear a mask and maintain personal spacing at all times while here