We mail rebate checks in early August. Your rebate will be calculated for the sum of qualified orders August 1 to July 31. To qualify, you must pay all invoices strictly within terms. Pay In Advance terms qualify for a rebate.
Total Annual Purchases
Please note: Rebates will be sent for nursery stock at established catalog prices and will not apply to charges for shipping and packing, royalty fees, and non-plant items. To qualify, you must pay the full invoice amount with collectible funds and your payment must be post-marked by the due date listed on the invoice.
If you order includes any of the following, it will not qualify for a rebate:
Our commitment to you is to grow the best value unusual tree and shrub liners you can find and to deliver them on time. We hope you are especially pleased with your plants' root systems. This should be your immediate impression when you open the box or pick up your order. If it isn't, we want to hear from you as soon as possible so that we can address your concerns.
If you take reasonable and prompt care of your plants after delivery and they fail to grow, it's essential you contact us in a timely manner. Please let us know within 90 days after delivery. Any discrepancies in counts or damage due to transit must be reported within 2 weeks of delivery to qualify for credit.
Claims: We want to determine the cause so we can make changes to avoid repeating costly mistakes. We'll make every reasonable effort (limited to purchase price) to ensure you are pleased with your purchase and our service. If you feel the plant loss might be on our end or simply want a second opinion, please take some photos and email them in with the quantity and size in question. Keep in mind that bare root claims may not be honored for plant shipments after April 10th.
We so appreciate your continued orders, your trust, and the strong relationship that we've developed with you over many years. Running a nursery, landscape, or garden center enterprise can be an intense experience; an advaentur at times both painful and exhilarating. Because of YOU we have hopes for a bright future.
If you have further questions or comments, we'd really like to hear from you so please Contact Us at anytime.
You're welcome to visit any time of year. We have several growing locations, and want to be sure you're getting the most out of your time with us, so please schedule you visit. We'll arrange a tour to suit your needs.